Accessibility

There are disabled access parking spaces specifically for blue badge holders. There are dedicated accessible bays in the Grove Car park (a short walk up a slight hill) and the East Car Park. There is a drop off point outside the Palm Court Entrance via the west slip road where staff will assist with directions. Spaces are available on a strictly first come, first served basis.

Alternative routes: If you are not travelling by car, the closest underground station to the Palace with step-free access is Finsbury Park. The W3 bus that stops right outside the venue crosses with other major bus routes in Wood Green and Finsbury Park. If you are travelling to the venue via a National Rail station, please check the National Rail website or contact the station directly to confirm arrangements as step-free access is not in place as a rule.

In case it is needed, there are a limited number of wheelchairs that are available on loan for use within Alexandra Palace on a first come first served basis. We always recommend that these are booked in advance by filling out this form. Wheelchairs can then be collected when you arrive for the event from the Visitor Services desk.

Accessible bathrooms are located in the Phoenix Bar & Kitchen, Great Hall (concerts and exhibitions), Ice Rink, East Court and Theatre.

The show floor is completely accessible with exhibitors being asked to ensure their stands are suitable for anyone with accessibility issues, we also make sure that the majority of our seminars and demonstrations take place on the ground floor or if not, are accessible via lifts. These include the Londesborough Room/ Roman Bar/ Palace Suite/ Alexandra Suite and our Quiet Room ran by EventWell.

Please find the  accessibility map which we hope will be of use: https://assets.alexandrapalace.com/uploads/2022/01/AP-AccessMap-EventDay.pdf

Alexandra Palace also has a dedicated Visitor Services Team that are here to make sure you have the best possible experience visit. If you have any questions or would like to discuss any of the information below or about any event please contact them here:

Telephone number (Monday to Friday 9am-5pm):  0208 365 2121
Access enquiries email: access@alexandrapalace.com
Visitor feedback: visitor.services@alexandrapalace.com or by completing this short survey

To assist our visually impaired guests, we offer human signage services, ensuring a more accessible and navigable experience throughout the event. Our friendly staff are here to guide you, ensuring you can move around safely and with ease.

For anyone experiencing sensory overload or seeking a moment of tranquillity away from the hustle and bustle of the show, our Quiet Room offers a peaceful sanctuary. Located upstairs from the showfloor and accessible via lift, this space is designed to provide comfort and a sense of calm when needed.

You can find out more about EventWell and the services they provide to the events community here.